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Support & Resources

Got questions about our products, services, shipping, or cancellations? Head over to our support and resource page. SysRacks has got you covered for product help materials such as manuals, drivers, certifications, spreadsheets, and lots more.

Find more resources

We have various tools to help you find and use your desired item.


Gain in-depth knowledge of the science behind our units.


This is where you ask common questions many a customer asks and we answer them.


Access important materials you might find helpful.


Our warranty information portal tells you all you need to know about our equipment’s guarantee coverage.

Returns and exchanges

Have a damaged order you want to return or an existing one you want to swap? Check our returns and exchanges page.

Can’t find what you’re looking for?

Contact SyRrack’s customer support today.

Phone: +1 (855) 977-2257

Chat online with us. We are available from 8 am to 5 pm.

Frequently asked questions

Can I make changes to my order?

SysRacks cannot change your address, split shipments, mix shipments or cancel orders.

If I am an international customer, where can I buy SysRacks products?

International customers can purchase SysRacks equipment from our online store. We use USPS and FedEx to deliver international orders.

How do I cancel my order?

You will not be able to cancel your order when a purchase is completed. Please contact us for any special requests before ordering.

How do I obtain certifications for SysRacks products?

Certifications for SysRacks’s equipment are embedded in the product packaging.


What payment methods are available?

We accept Debit/Credit Card, PayPal, Wire/E- transfer

Can I pay with PayPal without having a PayPal account?

Yes, choose the option “pay with Debit/Credit Card” at checkout. No need to open a PayPal account

How much is assembly?

Wall mount type - $35, Freestanding model - $70. (locally only)

How to set up thermosystem?

The Thermostat system configuration is an important step in setting up your server rack. Please read the instructions carefully before operating. For any inquiries concerning the optimal working temperature intervals please refer to the installing equipment manual or contact the equipment supplier.

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804, Deslauriers Montréal,
Québec H4N 1X1, Canada

616 Midland Ave,
Staten Island, NY 10306, USA

1500 Overland Ct,
West Sacramento, CA 95691-3490 US

Mon-Fri: 10am — 5pm



804, Deslauriers Montréal,
Québec H4N 1X1, Canada

Mon-Fri: 10am — 5pm


616 Midland Ave,
Staten Island, NY 10306, USA

Mon-Fri: 10am — 5pm


1500 Overland Ct,
West Sacramento, CA 95691-3490 US

Mon-Fri: 8am — 6pm
Sat-Sun: 9am — 5pm

Support & Resources photo