Shipping Options

We guarantee the ease and transparency of shipping terms, ensuring customers feel confident about delivery options.

Shipping Methods

We offer the following delivery terms:

1. Pickup: available at our designated locations. Currently, pickup from the nearest warehouse is carried out after an individual discussion with the client.

The goods can be picked up from our warehouses located in Montreal (Canada), New York (USA), and Sacramento (USA):

• 804, Deslauriers Montréal, Québec H4N 1X1, Canada
• 616 Midland Ave, Staten Island, NY 10306, USA
• 1630 Terminal St, West Sacramento, CA 95691, USA

2. Delivery via transport companies. We partner with reputable, trustworthy carriers that guarantee safety during transportation and treat cargo attentively. The goods are delivered via the FedEx Ground transport company. Sysracks cannot influence the delivery schedule set by the carrier.

Other Shipping Terms

Delivery areas

Currently, we deliver our products to most locations scattered across continental Canada and the United States. Delivery to Hawaii, Alaska, Puerto Rico, Guam, etc. is not carried out.

Shipping cost

Shipping cost depends on the name of the goods and the geographic location of the customer. As a rule, the shipping cost does not exceed 20% of the cost of the ordered goods. To calculate the cost, you can use the ‘Shipping cost estimation’ tab located on each product page.

Product packaging

Sysracks makes every effort to ensure the maximum safety of its products during transportation. For this purpose, product boxes are reinforced by inserting honeycomb cardboard plates and installing damping corners made of polymer material.

Return Policy

You can return your parcel within 30 days of delivery, which is determined by checking the tracking number on the FedEx website. Only items in their original packaging with the original packaging materials will be accepted for return. Return addresses are the pickup points listed on sysracks.com. Sysracks does not cover shipping costs for returned items.

Placing an order

• Necessary data for arranging delivery. To arrange delivery, a client should specify his name, exact physical address, and telephone number. Delivery to addresses containing only PO box# is not carried out.
• Payment methods. Clients can pay for their orders with debit and credit cards of the main payment systems (VISA, MasterCard, AMEX) and via PayPal.

Frequently asked questions

What is the delivery time?

The exact delivery time depends on the region of shipping. Thus, the period ranges greatly from 1–2 to 7–8 days. To clarify the delivery time after sending, you can check the tracking number on the FedEx website. Express delivery is possible in exceptional cases and is entirely at the client’s expense.

What will happen if the equipment is damaged during transportation?

Cargo insurance is not provided by carriers. However, Sysracks undertakes to replace any part of the goods damaged during transportation to the customer free of charge.

What would happen if cargo was lost on the way?

If the cargo is lost in transit, we will send a replacement. Every shipment has a tracking number, and the loss of cargo will be coordinated with FedEx, along with an internal investigation. If you’re facing any difficulties, please contact us.

Contact Information

If you have any questions or problems, feel free to email us at info@sysracks.com or call us at +1 (855) 977-2257. Our managers will be glad to help you and clarify any queries.