Sysracks maintains a money back or exchange policy. If there is an issue with your item, notify us immediately. Include your order number and a message describing the issue.
Sysracks will only consider a return or an exchange if you make a request in 30 days of order completion. If we supplied the wrong product, we will supply the correct product within one business day of the receipt of the returned shipment at no shipping charge to you.
If you got the correct product, but you change your mind and it’s still unopened, then you may return it for a full refund.
However, you will be charged a return shipping fee, even if it was shipped to you free of charge.
If you received the correct product, but its faulty, we will pay the return shipping fee and resend the right product within one business day.
We accept Debit/Credit Card, PayPal, Wire/E- transfer
Yes, choose the option “pay with Debit/Credit Card” at checkout. No need to open a PayPal account
Wall mount type - $35, Freestanding model - $70. (locally only)
The Thermostat system configuration is an important step in setting up your server rack. Please read the instructions carefully before operating. For any inquiries concerning the optimal working temperature intervals please refer to the installing equipment manual or contact the equipment supplier.
Refunds may take up to 21 days after your returned item is received.
Customers who change their mind on a product after order delivery can request returns. Please note, however, that shipping fees will apply. Also, a restocking fee of up to 30% of the item’s cost will be withheld from your reimbursement.
If there is a defective component in your order, we will repair it with the exact or workable component. Freight charges and restocking fees may apply depending on whether you’re liable for the damage.
Your return request will be handled as quickly as possible. We will send you a return number that guarantees that your request will be handled urgently.
616 Midland Ave,
Staten Island, NY 10306, USA
1630 Terminal St,
West Sacramento, CA 95691
804 Rue Deslauriers,
Montreal, H4N 1X1, Canada
Mon-Fri: 10am — 5pm
804 Rue Deslauriers,
Montreal, H4N 1X1, Canada
Mon-Fri: 10am — 5pm
616 Midland Ave,
Staten Island, NY 10306, USA
Mon-Fri: 10am — 5pm
1630 Terminal St
West Sacramento, CA 95691
Mon-Fri: 8am — 6pm Sat-Sun: 9am — 5pm
